RETURNS
We have a 15-day return policy, which means you have 15-days after receiving your item to request a return.
To be eligible for a return
To be eligible for a return
Your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.
To start a return
To start a return
You can contact us at returns@bebettersleep.com. Please note that returns will need to be sent to our P.O. Box.
If your return is accepted
If your return is accepted
We’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Please note that if your country of residence is not Australia, shipping your goods may take longer than expected.
You can always contact us for any return questions
We will notify you once we’ve received and inspected your return to let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at returns@bebettersleep.com.
